At Skyline Path Logistics, we strive to provide every customer with safe, reliable, and transparent shipping services.
Our goal is to ensure complete satisfaction with every delivery. However, we understand that unforeseen circumstances can occur, and this policy outlines how returns, refunds, and service adjustments are handled.
🔹 1. General Policy
Our return and refund procedures vary depending on the type of shipment (general cargo, vehicle transport, live animal, or express parcel).
All claims must be submitted within 7 business days of delivery (or the expected delivery date, in case of non-delivery).
To begin a claim, please contact our Customer Support Team at:
📧 info@darkturquoise-okapi-109745.hostingersite.com
2. Eligibility for Refund or Service Adjustment
A shipment may qualify for a refund or partial reimbursement if:
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The delivery was not completed within the guaranteed timeframe (when applicable).
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The item was lost or severely damaged while in Skyline Path Logistics’ custody.
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The service provided significantly differed from the one purchased (e.g., wrong service level, incorrect destination, or incomplete customs handling).
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The shipment was cancelled by Skyline Path Logistics prior to dispatch.
Refunds are not applicable when delays or damages are caused by:
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Natural disasters, weather conditions, or public emergencies
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Customs or regulatory delays beyond our control
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Incorrect or incomplete shipping documentation provided by the customer
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Improper packaging or pre-existing item conditions before collection
🔹 3. Vehicle & High-Value Shipment Policy
For vehicle or high-value shipments (including luxury goods, machinery, and art):
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Clients must ensure full insurance coverage prior to shipment.
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In the event of transit damage, compensation will be processed according to the declared value and insurance agreement.
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Skyline Path Logistics will assist with all documentation and insurance claims but is not liable beyond the insured amount.
🔹 4. Live Animal (Pet) Transport Policy
Because live animals are sensitive shipments, refunds are only issued in cases of:
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Proven negligence during handling
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Documented service failure (e.g., missed flight, mishandling, or loss)
In all other cases (flight delays, quarantine holds, or animal stress due to external factors), refunds are not applicable.
However, Skyline Path Logistics will always prioritize the safety and welfare of the animal and provide full transparency and support.
🔹 5. Cancellations
Customers may cancel a booking:
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Within 24 hours of placing an order for a full refund (if shipment hasn’t been collected).
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After 24 hours, a service charge or handling fee may apply depending on the stage of processing.
If the shipment has already been dispatched or customs-cleared, cancellation is not possible.
🔹 6. Refund Processing
Once your claim is approved:
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Refunds will be issued to your original payment method within 7–14 business days.
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You will receive written confirmation of your refund status and transaction details.
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For business clients with monthly accounts, approved refunds may be reflected as credit adjustments on the next invoice.
🔹 7. Non-Refundable Services
The following services are non-refundable once rendered:
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Customs inspection or documentation fees
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Insurance charges
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Special packaging, storage, or warehousing costs
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Fuel surcharges or third-party fees
🔹 8. Contact Information
For refund requests, claims, or support, please contact:
📧 info@darkturquoise-okapi-109745.hostingersite.com